WAYVLINES / CUSTOMER CARE
Terms and Conditions
About these terms
These terms apply to purchases and use of wayvlines.shop, operated by Wayvlines, 63 Rue Georges Guynemer, 62930 Wimereux, France. Questions may be sent to [email protected].
Products and prices
Prices are shown in USD. Refer to each product page for materials, sizes, colors and care. Screens and lighting may affect how colors appear. Product availability and prices may change; the amount presented for your purchase should be reviewed before payment.
Payment authorization and order acceptance
When using an available payment method, you authorize payment for the amount displayed at checkout. An attempted payment or submitted checkout request alone does not establish that payment succeeded or that an order was accepted. Payment and order acceptance depend on the applicable transaction result and confirmation from Wayvlines. We will communicate with you if a problem prevents fulfillment.
Fulfillment and delivery
Free standard shipping on all orders to the 50 United States and Washington, DC, including Alaska and Hawaii. We do not ship to US territories or APO/FPO/DPO addresses. Handling takes 1–2 business days. Transit takes 3–4 business days after dispatch. Estimated total delivery time is 4–6 business days; this is an estimate, not a delivery guarantee. Business days are Monday–Friday, excluding US federal holidays. The daily order cutoff is 07:00 PM (GMT−06:00), fixed Central Standard Time (Chicago), without daylight saving adjustments. Orders before the cutoff enter the handling cycle that business day; later orders and orders on non-business days enter the next business day. Shipping is $0.00 and checkout tax is $0.00; this does not mean products are legally tax-exempt.
Returns and refunds
Request a return within 30 days of delivery by contacting [email protected] with your order number and reason. For change-of-mind returns, items must be unused, in original condition and original packaging. Contact us first for authorization and return instructions. The authorized return address is Wayvlines, 63 Rue Georges Guynemer, 62930 Wimereux, France. Customers pay international return shipping for change-of-mind returns. If we made an error, or an item arrived damaged, defective or incorrect, we cover return shipping and arrange an appropriate resolution with you. Ordinary unused-item requirements do not prevent assistance for defects, damage or incorrect items. No restocking fee applies. After the returned item has been received, inspected and the refund approved, the refund will be issued automatically to the original payment account within 10 calendar days.
Using the website
Use the website lawfully and provide accurate information necessary for your purchase or support request. Do not interfere with its operation or misuse its content. Nothing in these terms excludes rights that cannot be excluded under applicable law.
Customer service
Contact [email protected] for product, order, delivery or return questions.